Refund Policy
Overview
At Zenvaterra, we strive to ensure satisfaction with our non‑technical online platform assistance services. This Refund Policy explains when and how refunds may be issued.
Eligibility for refunds
- Refunds are available for unused services if requested within 14 days of purchase.
- If a scheduled session is cancelled at least 24 hours in advance, you may request a full refund.
- Completed sessions and delivered digital materials are non‑refundable.
Process for requesting a refund
To request a refund, contact us at help@zenvaterra.com with your order details. Approved refunds will be processed to your original payment method within 7–10 business days.
Partial refunds
If only part of a service package has been used, we may issue a partial refund based on the unused portion.
Non‑refundable items
- Digital guides or materials once delivered.
- Sessions already completed.
- Discounted or promotional services unless required by law.
Changes to this policy
We may update this Refund Policy from time to time. The “Last updated” date reflects the latest changes.
Contact us
For questions about this Refund Policy, contact:
Email: help@zenvaterra.com
Website: zenvaterra.com
Phone: +1 660‑298‑1039
Address: 1001 S Marvin Ave, Sedalia, MO 65301