Terms of Service

Last updated: December 22, 2025

Overview

These Terms of Service (“Terms”) govern your access to and use of Zenvaterra’s services and website (zenvaterra.com). By purchasing or using our services, you agree to be bound by these Terms.

Scope of services

Zenvaterra provides non‑technical assistance for online platforms, including setup, user onboarding, feature walkthroughs, and ongoing support. We do not provide software development, custom coding, cybersecurity, penetration testing, or any activities requiring access to sensitive credentials.

User responsibilities

  • You agree to provide accurate information for scheduling, billing, and communication.
  • You retain control of your accounts and do not share passwords or confidential credentials with us.
  • You are responsible for complying with third‑party platform terms and applicable laws.
  • You will ensure appropriate permissions for team participation in training or onboarding sessions.

Accounts and access

Our assistance is delivered without direct access to your private accounts. If view‑only demonstrations are needed, you may share non‑confidential content or use temporary demo environments. We will not request passwords, two‑factor codes, or security answers.

Scheduling and delivery

Sessions are scheduled based on mutual availability. You are responsible for ensuring your devices, internet connection, and relevant platform access are functional prior to sessions. We may reschedule due to technical or operational constraints.

Pricing, payments, and taxes

Prices are listed on product pages at the time of purchase. Payment is due at checkout. Applicable taxes may be charged depending on your location. By placing an order, you authorize us to charge your selected payment method.

Refunds and cancellations

Our refund and cancellation practices are described in our Refund Policy. Please review it before purchasing.

Prohibited uses

  • Requesting or expecting software development, security audits, or credential handling.
  • Using our services to violate third‑party terms or applicable laws.
  • Sharing confidential or personally identifiable information that is not necessary for service delivery.
  • Harassing, abusing, or interfering with our staff or operations.

Confidentiality

We treat any non‑public information you voluntarily share for service delivery as confidential and use it only to fulfill the services. We do not request secret credentials or access to confidential data stored within third‑party platforms.

Third‑party services

Our assistance may reference or guide usage of third‑party platforms (e.g., Zoom, Slack, Trello, Notion). We do not control these services and are not responsible for their performance, policies, or changes. Your use of third‑party platforms is governed by their respective terms and policies.

Intellectual property

All content, materials, guides, and training assets we provide are owned by Zenvaterra or licensed to us. You may use them solely for your internal purposes and may not reproduce, distribute, or create derivative works without written permission.

Disclaimers

Services are provided “as is” and “as available.” We make no warranties of fitness for a particular purpose, uninterrupted operation, or error‑free outcomes. Guidance is based on current platform capabilities, which may change without notice.

Limitation of liability

To the maximum extent permitted by law, Zenvaterra shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, goodwill, or business interruption arising from or related to your use of our services or site. In all cases, our aggregate liability shall not exceed the amount you paid for the applicable services in the 3 months preceding the claim.

Indemnification

You agree to indemnify and hold Zenvaterra harmless from claims, losses, and expenses (including reasonable attorneys’ fees) arising from your misuse of the services, violation of these Terms, or infringement of any third‑party rights.

Termination

We may suspend or terminate service delivery if you violate these Terms or engage in prohibited conduct. You may discontinue services at any time in accordance with our Refund Policy.

Governing law and venue

These Terms are governed by the laws of the State of Missouri, USA, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Missouri.

Changes to these terms

We may update these Terms from time to time. The “Last updated” date reflects the latest changes. Continued use of our site or services after changes constitutes acceptance of the updated Terms.

Contact us

Questions about these Terms? Contact us:

Email: help@zenvaterra.com
Website: zenvaterra.com
Phone: +1 660‑298‑1039
Address: 1001 S Marvin Ave, Sedalia, MO 65301